Internet Explorer 6.0 or higher version is required to login to your online class.
If you are using the correct browser and you are unable to login, you are advised to check that you have entered your user name and password correctly. You can also find the instruction below very useful.
Instructions for checking browser settings for troubleshooting problems with loading courses
First, make sure that you are using an Internet Explorer web browser. The IE web browser is the only browser which supports all of the technology used in the courses. Other browsers, such as Firefox or Netscape, will not work with our courses.
If you had trouble with getting the courses to load in your IE web browser, more than likely it’s a browser setting issue. There are a couple of basic things we can check to see if they are set properly for the courses to load.
Let’s check these first. Below are the most common “fixes” to get the courses to load correctly.
Internet Explorer Settings Check:
Please go through the browser settings below and make any necessary changes to your browser settings. Please let me know if the browser instructions do not work for you.
You must be using a Microsoft Windows platform version 2000, XP, 2003, or Vista. Also our courses will only work with Internet Explorer version 5.5 sp2 or later. Other web browsers like Firefox, Safari and Opera are not supported.
Since IE for Windows is the only web browser which supports all of the technolgoy in the courses, Mac and Linux Operating Systems can only run the courses using a Windows simulation program such as Virtual PC or Crossover.
Toolbars
Earthlink and Yahoo toolbars (among others) impede the functionality of MindLeaders courses. You must disable these and other nonstandard toolbars while using MindLeaders courseware.
1. Open Internet Explorer
2. Click on View.
3. Click on toolbars and
4. Remove the checkmarks from everything except for:
* Standard Toolbars
* Address Bar
* Links
* Lock Toolbar
5. Close Internet Explorer then reopen it. Check under View, Toolbars again to ensure the changes were saved.
Internet Explorer sp2 POP-UP Blocker
To disable the Internet Explorer version 6 sp2 and later pop-up blocker, you will need to do the following:
1. Click on Tools
2. Click on Internet Options
3. Click on the Privacy Tab
4. Remove the checkmark from Enable Pop-up Blocker at the bottom of the window
5. Click Apply then OK
6. Close Internet Explorer then reopen it. Double Check under Tools, Internet Options, Privacy Tab to ensure the changes was saved.
Personal firewall programs such as Zone Alarm, Norton’s Internet Security Firewall etc must allow mindleaders.com as a trusted site. Because there are so many personal and corporate firewall programs, we are unable to explain how to make changes to your firewall or provide technical support for it. Please consult your user manual or the firewall vendor for assistance.
Clear the browser cache and cookies files in IE 6:
1. Open the browser
2. Click on Tools
3. Click on Internet Options
4. In the Temporary Internet files box, click the Delete Files button
5. Click the Settings button right next to the Delete Files button (checking also delete all off line content in the pop box) then click Okay
6. Click also under the Settings button, Click Delete Cookies to clean out your old cookie files
7. Make sure that under Tools, Internet Options, under Temporary Internet Files, that it is set to check for newer versions of stored pages on “Every Visit to the Page”
Clearing the browser cache and cookies in IE7:
1. Open the browser
2. Click on Tools
3. Click on Internet Options
4. In the Browsing History section, click Delete
5. Click Delete Files and Delete Cookies
6. Also in the Browsing History section, click Settings (select Ok in the pop up dialogue window that may appear)
7. Then under Temporary Internet Files and History settings, make sure that it is set to check for newer versions of stored pages on “Every Time I visit the webpage” before you click Okay at the bottom of this internet dialogue box
Check to ensure your web browser is enabled for allowing cookies files.
To allow cookies in Internet Explorer 5.5 + sp2:
1. Open the browser
2. Click on Tools
3. Click on Internet Options
4. Click on the Security Tab
5. Change the security setting of the Internet zone to Medium
To allow cookies in Internet Explorer 6.0 or higher:
1. Open the browser
2. Click on Tools
3. Click on Internet Options
4. Click on the Privacy tab
5. Make sure that the security bar is at its lowest setting, “Accept All Cookies”. If it is not, make the appropriate adjustments, by dragging the bar down
Deselect Auto-Select under View -> Encoding
1. Open the browser
2. Click on View
3. Click on Encoding
4. Click on Auto-Select
If these standard settings mentioned prior are checked and it does not resolve the issue. Check these settings below.
For IE 6 and 7 under Tools, Internet Options, Security tab, Internet Zone. Double check the following.
- Run active x controls and plugins-enabled.
- Script active x controls marked safe for scripting-enabled.
- Under Miscellaneous, access data sources across domains-enabled.
- Userdata persistence-enabled.
- Under Scripting, all 3 references-enabled.
This usually takes care of the problem in most instances. This covers the most common causes of the issue that you are experiencing. Try the courses again and if you still have problems, please let me know and we will get tech support involved.
